Datablitz - Replacement issue

• lastprice [TS] on 02 Jun 14 @ 01:11 PM #

  I would like to share our experience with Datablitz thought I know business here in Philippines has poor replacement or refund procedures.
  
  I\'ve been purchasing games to them but I think it\'s a difference story when it comes to PC items / Console / gadgets.
  
  1. My brother has purchased a mouse (Dragon Was G8 - php795) last May 25, 2014 Sunday at Datablitz SM North Edsa . As tested that night the mouse was defective (cannot be detected, USB not recognize, in some computers it works but mostly not, tried Windows XP and 7). This is only a mouse and definitely we can tell that it\'s not working properly.
  
  2. My brother went back the other day (May 26, 2014 - Monday) to return the mouse and have it replace. To his surprise Datablitz SM North Edsa Branch told him that he needs to wait for a week to have the mouse replace, there’s stock there why don’t replace it ASAP? There’s an outright warranty for such item. Commonsense wise, we just purchased it a day ago. Ano yun we just gave them our money to wait for a week? Ok pa sana if lagpas na 1 week. Wala daw technician sa branches nila to check it and they need to send it to their main office.
  
  I called their head office and spoke to a guy named Romy. Same explanation, I was looking for a non-technical person who knows about policy, perhaps who knows legal concerns. He told me that sila na din daw yun, wow ha technical with legal knowledge of law? Is it back up with a diploma? This employees are like robots same replies and does not understand the situation.
  
  3. I seek assistance to DTI, and hindi pa magrereply si Datablitz kung di nagreply si DTI. However the reply of Datablitz was too generic. Please see below
  
  

  
  
  Date Sent: Wed, May 28, 2014 at 6:26 PM
  
  Thank you for contacting DataBlitz.
  
  Please allow us to assist you with this case. To avoid inconvenience in your part, we can send a technician to our SM North Edsa The Annex branch to conduct an on-site defect validation.
  
  To arrange this, please let us know your preferred time and date to visit the branch so we can coordinate accordingly.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  Customer Care
  DATABLITZ

  
  
  
  If Im to analyze the effort that will be consumed eh ganun din pala, pupunta na brother ko SM North with your technician. Their email was sent last May 28, 2014 better pa if napick up nalang nila and inform kami kung ok na.
  
  And Now, June 2, 2014 Monday na which is exactly one week, no one was calling, no one was answering in their branch as well. And, for sure kahit may sumagot dyan wala pa yung item.
  
  My brother was not so vocal on this kung ako nagbalik nyan they will have headache at their branch.
  
  This is no about the mouse, what if we purchase PS4 and may factory defect? Sorry nalang balik kayo next week checheck muna namin?
  
  DATABLITZ should worked on their OUTRIGHT REPLACEMENT, it’s the least a re-seller can do
  
  I also told my brother not to buy from small shops because support is not so good. Mouse na rin naman bibilhin mo edi sana sa computer store kana pumunta (lesson learn to him). Bigger shops nga palpak pa after sales support. in my experience meron talaga outright replacement especially for a day old purchase item. Mabait na nga kami we did not request for refund.

• kendricsee on 25 Jun 14 @ 01:28 PM #

  almost similar experience for me.
  bought a microsoft xbox 360 wireless controller with receiver around august last year.
  never did test the receiver, derecho plugged the controller to my console and worked fine naman.
  hiniram ng brother ko yung receiver last week yung receiver, dun lang nagkaalaman na d pala naglilight up at all.
  when i called datablitz over the phone ang sabi is 1 week lang daw warranty for \"accessories\".
  ang 1 year warrantly daw is only applicable for consoles. WTF!?

• cbenedicto on 09 Jul 14 @ 09:21 PM #

  grabe nga yan datablitz na yan lahat ng ps3 games ko diyan ko binili tapos .... bumili ako ng ps4 diyan pinalampas muna yung 1 week replacement bago masira yung ps4 ... tapos nung pinapapalit ko last june 30 sabi ipapadala daw sa mga technician nila at maximum of 7 days gawa na yung unit pero hanggang ngayon wala pa din ...

• boineg on 09 Jul 14 @ 10:27 PM #

  Magdabog kayo sa facebook nila, baka kumilos bigla yan

• lucifero13 on 24 Dec 14 @ 09:12 PM #

  Sorry for necrobumping this thread, pero im having the same difficulty pagdating sa item replacement. Nakakaasar.
  
  December 10, 2014 - Bought a Logitech g710+ from a south branch
  
  December 12, 2014 - 2 days of usage and napatunayan ko na isa sa mga macro keys ng keyboard is not working. From reinstallation ng software sa pagkabit sa ibang pc, hindi talaga sya gumagana. I decided na bumalik sa DataBlitz.
  They assisted me naman and said na ipapadala daw nila sa technical team nila. Sabi ni \"Pe..\"ng south branch, after 1 week daw lalabas ang \"assessment\" nila if defective talaga ang product. I said to myself \"one week lang naman. i can wait\"
  
  December 17, 2014 - Followed up sa tech hotline nila kung anong balita sa ticket ko. Sabi ni \"Ro..\", upon assessment, hindi gumagagana yung macro key (durr) and yung item is for item replacement. Ipapadala daw nila sa south branch yung replacement. Magtetext daw ang branch sa kin if dumating na yung item sa branch
  
  December 18, 2014 - Called tech again kung kailan ang definite date ng pagarrive. Ang sabi ni \"Je..\", with a hesitant tone, \"Hanggang ngayon inaarrange pa rin sir eh. mostly one week.\"
  Then I called the south branch. Same answer. Same tone. Itetext daw nila ako.
  
  Since then, FF up ako ng FF up sa hotline and south branch. same ang sagot ng tech dept. hindi ko ma reach ang south branch. ring lang ng ring.
  
  December 24, 2014 - I decided to call up customer service. Im fed up sa mga paulit2 na sagot ng tech dept. Ang sabi ni \"Ni..\" Processing pa rin ser e. I also asked if I can have a refund, she said no.
  
  
  ANG HIRAP NG GINAGAWA NG DB SA AKIN. NAGHIHINTAY AKO SA WALANG KASIGURADUHAN. WAG NAMAN SANA PAABUTIN NG BAGONG TAON.

• unimodem on 24 Dec 14 @ 09:32 PM #

  siguro mas maganda pag found defective yung item nila after a day pa refund mo nalang derecho..
  alam ko right mo as a consumer na ipa refund yan if you\'re not happy with the item.
  i had a similar issue with a local smartphone brand i tested the item it was working did some initial charging around 8 hrs when i woke up okay pa then bigla nag sleep of death na..
  di nila ma replace kasi wala (daw) silang stock and was advised to wait a week.. ayaw pa refund ng sales person nila. I was persistent and got their manager\'s number.
  ayun mabuti na na refund..

• lucifero13 on 25 Dec 14 @ 09:32 AM #

  Napabasa ako ng consumer\'s rights ng d oras haha! Ang alam ko nga meron tlga taung right mag refund

• albertekiz on 25 Dec 14 @ 10:27 AM #

  Manufacturers/storeowners would replace defective goods pursuant to the provision \"No Return, No Exchange\" provided in the DTI\'s Implementing Rules and Regulations of Republic Act 7349, otherwise known as the Consumer Act of the Philippines.

  
  <click here for link>

• lucifero13 on 25 Dec 14 @ 11:00 AM #

  ^ they did mention, upon assessment nila sa item ko, na for item replacement na sya. ang question is hanggang kailan ako maghihintay para makuha yung replacement na yun? hayahay

• majorpayne on 25 Dec 14 @ 11:48 AM #

  Kaya puro games lang ang binibili ko sa DB marami na ren ako nababasang sablay ang after sales service nila compared sa Itech.

• rushjudge on 25 Dec 14 @ 12:10 PM #

  ako hindi ako pumayag sa problematic na mouse ko na ss wow series worth 3.5k+. after 2 days pinapalitan ko kasi erratic yung wireless. ang ginawa ko kasi, bago ko binayran, pinalgay ko sa resibo na 1 week outright replacement. ayun after 2 days binalik ko, sabi ipapadala muna sa technician for testing. sabi ko hindi pwede, mayron kayong 1 week OUTRIGHT, dapat ngayon din, nakipagmatigasan ako kasi nasasayang ang warranty pag ganyan stilo nila. since not avail na ung replacement for same item, kumuha ako ng ibang logitech mouse na isa ko ring pinagpipilian. yun pumayag din. pero pagkabigay sa akin, \"sir pag nasira po ito ipapacheck na natin sa technician within 7 days ha?\" sabi ko sa loob ko hindi yan uubra sa akin. hehe. stand for your rights guys. marami tayo para magreklamo at magpetition sa kanila.
  
  -- edited by rushjudge on Dec 25 2014, 12:11 PM

• Amanuensis on 31 Mar 15 @ 08:46 AM #

  Sorry for bumping an old thread. I just had to tell you my horrible experience with Datablitz and their online order via email system.
  
  I leave up north, far from any decent gaming shops so I often orden what I want online. I have never had any problems with the people I have dealt with online, they where accomodating and professional.
  
  In relation to gaming, I usually buy all my stuff from Game One Gadget, I have to admit that I have a gaming crush on that store, they\'re customer service is incredible, and for someone who deals online, that\'s my number one priority.
  
  The only problem I have with them is that they tend to lean towards R3 games.
  
  In relation to that, when R1s are not available and I need it ASAP, I buy from Datablitz, I have bought from them twice and it has never been fun talking to them online.
  
  The problem with Datablitz when you\'re in a remote place is the Correspondence; The only way to talk to them is either Email or Facebook, which is ok, I guess. But it takes them forever to respond and most of the time, they never respond at all, I had to chide them one week later that I\'m still waiting a response to my inquiry.
  
  The last time I have bought from them, and this was just this friday was the most horrible customer service I have ever came across in my whole online life.. Enough to know I will never do business with them ever again.
  
  This is how it went down.
  
  I ordered from Datablitz the Borderlands: Handsome collection last friday (the whole ordering process took 3 emails from me but the whole conversation took 4 hours because as usual, they take forever to respond), I deposited the money they need to send the item before lunch. I sent them the deposit slip as proof and asked them kindly to send the LBC tracking number ASAP.
  
  Lo and behold, to my great shock, the response I got was it will be sent on Monday because it was already the weekend. I was not happy. it was just 3:30PM when I received the email and their shops operate 7 days a week.. it just makes no sense.
  
  I emailed them that if its possible to either refund the money or have the money diverted to one of their branch and I could have a relative fetch it so my relative can deliver it that day, or on Saturday. They never responded that Friday. I got the email that the order by email process was different from ordering from the physical shop.
  
  They could not even bend protocol and they refuse to give money back.
  
  What Am I to do? It\'s not like I could go to their shop and complain.
  
  Then came Monday, and it became the worst day of my online ordering life. I\'ve emailed them 5 times through the day to give me my LBC tracking number. They responded once on 4PM that it can\'t be delivered that day because their warehouse does not have a copy of the item I\'m ordering so they have to get one from a branch.
  
  I blew it. I have never been so angry at a business in all my life. The roundabout way they do things meant I will never get my item in time for the holiday off, that was the last email I ever got from them. I was so disatisfied and pissed off that I responded in a way that was uncharacteristic off me.
  
  In part, I regret my outburst. But they have never really made an effort to satisfy their customers. They seem to not care if they lose one either.
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