Guys normal ba sa forex yung 'for processing' na status for 3 weeks?
AFAIK, not normal.
But there is one situation where an order SHOULD remain 'For Processing' indefinitely. This is when it is a drop ship and you have not entered anything in the tracking number field.
Had cases before where they changed an order from 'For Processing' to 'In Transit' even if the tracking number was blank. They admitted (below) that this was an accident/mistake, should NOT have happened. For orders that will really not have a tracking number, you have to put something
in the tracking number field as mentioned below for the order to progress to 'In Transit'.
Tracking number is required before we process you placed order “Drop Ship” type to “In Transit”. For the previous orders that were processed already even without the tracking numbers, this might we’ve accidentally tagged your orders to “In Transit “ status.
Furthermore, for the items with no tracking number provided, you may indicate on the “Tracking number” field the word “No tracking number provided nor N/A”.
Should you have any additional concern, please do not hesitate to contact us.
This behavior/policy is very useful because it means you can enter an order before you know the tracking number, and it will remain 'For Processing' and editable until you put something in the tracking number field. Once the order is 'In Transit', it is no longer editable, IIRC.
Have some orders now that are still 'For Processing' for more than a month because tracking number field is blank. Already ordered from supplier but still waiting for supplier to ship and provide tracking number.
-- edited by cadr on Nov 28 2014, 12:51 AM