have you tried this one for UK shipments? <click here for link>
Their US shipping rates are higher than Forex and PO Box though.
Thanks. They have exactly same UK warehouse address/phone number and same delivery partner in PH (UMAC) as Forex Cargo UK
. So looks like just Forex Cargo UK with different website?
My problem with Forex Cargo UK before was -- poor/unresponsive customer service
. They (he) answered e-mails before I shipped, but after the items were delivered to their warehouse, they/he never answered any e-mail or follow ups anymore. Had to go through UMAC PH to try to get a reply. They/he did reply to one of UMAC's several e-mails, but very brief/cryptic.
The boxes did eventually arrive, but I could not get them/him to send the necessary documents to the UK merchant so as to get a refund of UK VAT
. In his initial e-mail replies, he said they could do it. But in the end, they did not do it. They/he no longer replied to e-mails after the boxes were in their hands.
Anyone had better experience with Forex Cargo UK? Or better success with them or other UK forwarder as far as getting forwarder to send the necessary docs (proof of export outside of EU, such as bill of lading) to the UK merchant, so that merchant could refund/credit the UK VAT paid?
Also, got the sense that coordination/communication between UMAC PH (local delivery agent) and Forex Cargo UK was not as good as between Forex PH and Forex US.
-- edited by cadr on Sep 02 2014, 07:35 PM