Converge ICT Fiber ISP Thread (never ever hard reset your modem and refer to page 1 for FAQs)

• Post deleted #12463068

• dizeke on 12 Apr 24 @ 10:55 AM #

  Anyone on FiberX3500 with Static IP? How's your speed?
  
  After 8 days, finally received my Static IP. Dami ko pa agent na dinaanan para lang ma-process agad nila, since mabagal pag sa support lang. Luckily may nakausap ako na may contact ata kaya nakakahingi sya nang tulong na medyo mabilis.
  
  Anyway, basically what I've experienced lang is before Static IP, pumapalo ng 950-960Mbps sa speedtest, ngayon nasa 650-750 na lang. Medyo malaking difference.
  
  Ako lang ba or anyone with the same experience?

• Driz_12 on 12 Apr 24 @ 12:38 PM #

  ^Sabi ni kevindd992002, di daw kasama sa promotional speed boost nila yung mga naka-static IP. Although, di ko lang sure if ano nakukuha niya na speed. It should be close to 800 Mbps since ayun naman talaga base speed ng FiberX 3500.

• kevindd992002 on 12 Apr 24 @ 01:51 PM #

  Tumawag ako nung April 2 to have it realigned ulit dahil naextend yung promo ng end of June 2024. Ayun, sinama na nila sa promo. I can get 970Mbps now. So you just have to call dahil iba talaga yung profile config nila kapag may static IP.

• vlan99 on 13 Apr 24 @ 01:46 PM #

  Anyone here po ba na napalitan yung Converge modem router nila due to slow internet connection?
  
  May bayad po ba talaga? di ba dapat wala since hindi naman sira yung modem. Need lang talaga iupdate to a new modem.
  
  Asking this for my gf kase may nag punta daw na tech sakanila tas palit modem na dual band yung solution sa slow coonnection pero may bayad daw.
  
  -- edited by vlan99 on Apr 12 2024, 10:48 PM
  
  -- edited by vlan99 on Apr 12 2024, 10:49 PM

• wallcolm_x on 14 Apr 24 @ 12:26 AM #

  ^ la naman legacy yung sakin tapos napalitan ng dual band yung may 5ghz na tinawag ko lang

• kevindd992002 on 14 Apr 24 @ 06:52 AM #

  @vlan99
  
  Wala dapat bayad. Incompetent yung pumuntang tech sa inyo.

• vm_dee_yap on 14 Apr 24 @ 10:47 PM #

  ^may bayad kung outright kang magrequest ng modem replacement (i.e walang issues gusto mo lang from single band to dual band ONU). Pero kung may open ticket ka na may ss ng slow speed test result plus onsite visit dapat libre yan. icomplain mo yan kung chinarge siya.
  
  Yung nagkaissue ako sa slow speed, mismong onsite tech yung nagoffer na palitan for free since old model na daw yung nakabit sa amin.
  
  -- edited by vm_dee_yap on Apr 14 2024, 07:51 AM

• kosaku on 15 Apr 24 @ 12:54 PM #

  ^Another possibility na may bayad is, unit was replaced with wifi-6 modem.
  Ano yung brand/model number na pinalit?
  
  -- edited by kosaku on Apr 14 2024, 09:56 PM
  
  -- edited by kosaku on Apr 14 2024, 10:00 PM

• kevindd992002 on 15 Apr 24 @ 03:31 PM #

  Right. Basta kapag yung recommendation ng pagpalit ng ONT is galing sa technician, wala dapat bayad.

• Godai_Yusaku on 15 Apr 24 @ 03:49 PM #

  Anyone here po ba na napalitan yung Converge modem router nila due to slow internet connection? May bayad po ba talaga? di ba dapat wala since hindi naman sira yung modem. Need lang talaga i-update to a new modem.
  
  Asking this for my gf kase may nag punta daw na tech sa kanila tas palit modem na dual band yung solution sa slow connection pero may bayad daw.

  
  Second hand yung info kaya nakakalito. I think na dahil hindi tech-aware si GF, the tech proceeded to upsell them a Wi-Fi 6 modem-router.. Tapos hindi pa sira yung modem pero pinapapalitan na. Hence may bayad.
  
  I remember yung time na wala pa akong wifi router and all devices were connected dun sa modem router ni Converge - nag-aagawan yung mga connected sa wifi and madalas nalalaglag pa. It turned out all we needed was to add another router to handle the extra devices connected to the net. Super cheap solution kung tutuusin though may kaunting configuration needed.
  
  Almost sure ako nag-upsell si technician na kinagat naman agad ni GF. Ayun, may bayad tuloy. Hehehe. Kung napalitan na yung modem router, wala ka nang magagawa kundi tanggapin yung katotohanan na naisahan sila. But as early as now, I suggest na bumili na sila ng router (e.g. TP-Link Archer AX12) to handle additional connected devices in the future.

• maxq on 16 Apr 24 @ 09:22 AM #

  ^ this! stock modem-routers from net providers just won't cut it, especially if you have lots of devices and your place is not "wifi-friendly" (i.e., lots of concrete walls, etc)

• NormanPrenderghast on 16 Apr 24 @ 11:57 AM #

  
  
  Currently on Plan 1500, nothing wrong with my download speeds, but I have poor upload speeds which started after April 8, 2024. Anyone here have the same problem? Tried troubleshooting with the customer support, but none worked. I genuinely believe this is on the end of Converge. Already reported it and have a ticket. I just want this resolved as early as possible.
  
  
  
  
  -- edited by NormanPrenderghast on Apr 15 2024, 08:58 PM
  
  -- edited by NormanPrenderghast on Apr 15 2024, 08:59 PM

• kevindd992002 on 16 Apr 24 @ 02:57 PM #

  Given that your were getting significantly better download speeds in the past, why are you considering your present download speeds as "nothing wrong" with them?

• NormanPrenderghast on 16 Apr 24 @ 04:34 PM #

  Upload speeds for me are the most pressing concern at the moment. My download speeds does fluctuate but not to the extent that it only reaches 1mbps like the upload speeds.

• diddlydoo01 on 19 Apr 24 @ 12:12 PM #

  LOS connection dito sa Parañaque, valley 1

• D1aBL0 on 20 Apr 24 @ 12:45 AM #

  hello ask lang kung may nakaka alam na solution sa wifi na nawawala tas bumabalik isang linggo na ganito yung wifi namen bago pa naman yung modem-EG8145X6-10

• Godai_Yusaku on 20 Apr 24 @ 05:42 AM #

  Walang wifi signal for a week then biglang babalik? As in hindi kayo maka-connect sa router dahil walang wifi signal? May error light sa router?

• kevindd992002 on 20 Apr 24 @ 10:48 PM #

  I guess what he meant is that his ONT's wifi is intermittently disappearing and reappearing and has been happening randomly for a week. This is the disadvantage of not using punctuation marks.

• D1aBL0 on 21 Apr 24 @ 08:11 PM #

  I guess what he meant is that his ONT's wifi is intermittently disappearing and reappearing and has been happening randomly for a week. This is the disadvantage of not using punctuation marks.

  
  yes ito nangyayari, may pumunta na technician pero wala naman ginawa nireset lang

• D1aBL0 on 22 Apr 24 @ 01:51 AM #

  nag change ako ng dns dahil may nabasa ako sa reddit na yun ginawa nya so tinry ko cloudflare dns at open dns so far pinaka stable is open dns nawawala padin pero masmatagal syang meron wifi

• D1aBL0 on 22 Apr 24 @ 01:56 AM #

  nag change ako ng dns dahil may nabasa ako sa reddit na yun ginawa nya so tinry ko cloudflare dns at open dns so far pinaka stable is open dns nawawala padin pero masmatagal syang meron wifi

• vm_dee_yap on 22 Apr 24 @ 02:56 AM #

  ^hi, DNS has no affect on your wifi. If the wifi ssid disappears or turns off by itself, mostly like there is an issue with the ONU itself, the modem should be replaced by onsite tech, problem is its intermittent, if its working during the time of their visit, they will not replace it, so need mo magdemand to have it replace since hardware issue na siya.
  
  

  The Domain Name System (DNS) is the phonebook of the Internet. Humans access information online through domain names, like nytimes.com or espn.com. Web browsers interact through Internet Protocol (IP) addresses. DNS translates domain names to IP addresses so browsers can load Internet resources.

• D1aBL0 on 22 Apr 24 @ 06:59 AM #

  hi, DNS has no affect on your wifi. If the wifi ssid disappears or turns off by itself, mostly like there is an issue with the ONU itself, the modem should be replaced by onsite tech, problem is its intermittent, if its working during the time of their visit, they will not replace it, so need mo magdemand to have it replace since hardware issue na siya.

  
  lagi nila sinasabi down system nila at need lang ng reboot pero nag ask ako sa mga kakilala ko na naka converge din sa same area okay naman sakanila

• Godai_Yusaku on 22 Apr 24 @ 08:15 AM #

  D1aBLO
  

  hello ask lang kung may nakaka alam na solution sa wifi na nawawala tas bumabalik? Isang linggo na ganito yung wifi namen bago pa naman yung modem-EG8145X6-10

  
  This is a stock ONT from Converge right? Ilan and devices nyo that connect to the unit? It might be that sobrang dami ng devices eh nilalaglag or hindi na kinakaya ng stock unit. If more than 8 devices na, I recommend you buy a WIFI router na to handle the extra devices.
  

  nag change ako ng dns dahil may nabasa ako sa reddit na yun ginawa nya so tinry ko cloudflare dns at open dns so far pinaka stable is open dns nawawala padin pero masmatagal syang meron wifi

  
  Are you perhaps confusing Wifi connection with internet connection? Kasi these two are NOT the same ha.
  

  lagi nila sinasabi down system nila at need lang ng reboot pero nag ask ako sa mga kakilala ko na naka converge din sa same area okay naman sa kanila

  
  Exactly the same ba kayo ng situation? Same number of devices? No red LOS light blinking on your ONT?

• kevindd992002 on 22 Apr 24 @ 02:17 PM #

  Are you perhaps confusing Wifi connection with internet connection? Kasi these two are NOT the same ha.

  
  
  This is also what I want to know. A lot of people refer to Internet connection as "wifi". @D1aBLO, please clarify.

• XtraRice on 22 Apr 24 @ 08:15 PM #

  Anyone else experiencing extremely slow downloads? Minsan failed pa.
  
  
  

• D1aBL0 on 22 Apr 24 @ 11:15 PM #

  D1aBLO
  hello ask lang kung may nakaka alam na solution sa wifi na nawawala tas bumabalik? Isang linggo na ganito yung wifi namen bago pa naman yung modem-EG8145X6-10
  
  This is a stock ONT from Converge right? Ilan and devices nyo that connect to the unit? It might be that sobrang dami ng devices eh nilalaglag or hindi na kinakaya ng stock unit. If more than 8 devices na, I recommend you buy a WIFI router na to handle the extra devices.
  nag change ako ng dns dahil may nabasa ako sa reddit na yun ginawa nya so tinry ko cloudflare dns at open dns so far pinaka stable is open dns nawawala padin pero masmatagal syang meron wifi
  
  Are you perhaps confusing Wifi connection with internet connection? Kasi these two are NOT the same ha.
  lagi nila sinasabi down system nila at need lang ng reboot pero nag ask ako sa mga kakilala ko na naka converge din sa same area okay naman sa kanila
  
  Exactly the same ba kayo ng situation? Same number of devices? No red LOS light blinking on your ONT?

  
  sorry for not clarifying yes internet connection ang problem and no walang red LOS light blinking. More than 8 devices naka connect pero kaya nya naman before sya nag ganito last week nung april 13.

• Godai_Yusaku on 23 Apr 24 @ 05:45 AM #

  sorry for not clarifying yes internet connection ang problem and no walang red LOS light blinking. More than 8 devices naka connect pero kaya nya naman before sya nag ganito last week nung april 13.

  
  Boom! Ayun na nga! You need to buy a new wifi router (e.g. TP-Link Archer). Makabit mo yun na configured ng tama eh tapos na ang boxing. Next time, please don't confuse wifi connection with internet connection.

• D1aBL0 on 23 Apr 24 @ 07:43 PM #

  Boom! Ayun na nga! You need to buy a new wifi router (e.g. TP-Link Archer). Makabit mo yun na configured ng tama eh tapos na ang boxing. Next time, please don't confuse wifi connection with internet connection.

  
  pinalitan na ng modem at na activate na kanina pero meron padin problem. may router na kami na naka kabit which is tp-link(di ko sure model) and dlink dir-868l