Thank you PC Hub! I got my CM Storm Mech earlier today via LBC Thank you so much for the hassle-free transaction! I'm a first-time customer using your online shipping service, and it was not bad as I thought it would be. I do have a few minor comments that I hope you could improve upon in the future though.
1. I noticed the people who man your facebook account loves copy-pasting automated messages. I know it's time-consuming to type personalized messages, and to be honest it's not that bad, especially if it directly answers the customer's query. It gets the job done, but it takes away the personality, or I should say, the "personal" approach of handling a customer.
2. As a first time user of your online service, I find your process a bit tedious. It's effective, but tedious. I hope you could simplify it further to be more "user-friendly" to potential first-time customers of your online service. I wouldn't be buying from your store If others have the item I wish to buy at a discounted price. Imagine the new customers you could have if you have a process that's easier to follow.
3. In your promo images, I found out that the original prices you're listing aren't really the "original.". Like in my case, the promo price for the CM Storm Mech is at 3999, then the original/regular price for it is listed as 7950. But in your IFS, the price is listed at 6700. I understand that your regular price and TPC promo price are different, but since when did you follow regular pricing? Even walk-in customers who are not TPC members can purchase items at your store using the TPC promo pricing. I hope in your future promo, you could use the TPC promo price AS the regular price. That way, discounts look more realistic to cash-paying customers. But then again, a discount is a discount. And I appreciate that you do do promo sales more often than other competing stores. A little transparency though, wouldn't hurt.