Call Center Bloopers

• ramyan on May 16, 2009 10:35 PM

  eto share ko lng...
  
  Cx: (irate agad on set of the call) %$$#$$%$$#!!! what kind of F**KING service you have?!! *&^&**&^... im so F**KING disapointed
  
  (mura ng mura ang customer , he keeps on saying the word F**KING)
  
  (the agent started to say her spiel on customer using profane words)
  
  agent: mr cust, we do not tolerate profanity in our company blah blah blah
  
  Cx: (sige parin ng sige sa kakamura) %$$#$%$$#$%$@ F**KING blah blah blah
  
  Agent: (medyo nairita narin) pasigaw na sinabi na " mr Cust I can only help you with your concern if you stop F**KING me!!!!"

• Thorsenine on May 18, 2009 09:34 AM

  share lang...
  
  Password reset..
  
  agent: for the password, it must be 5-8 characters long, you can use both numbers & number.
  cx: what!?!
  
  ================
  
  Gateway Password reset...
  
  agent: we need to hardreset your gateway. At the bottom part of the gateway you will see a small hole, inside that hole there is a switch. We need to poke that switch to reset your gateway. Do you have a.. ah... a toothpick? so we could poke the switch inside the hole. Continuously poking that hole with a toothpick for 5-7 secs.
  cx: I dont have any toothpick, but I have a pen here...

• alenorairam on September 18, 2009 03:41 AM

  Cx: My phone is dead! It's not working! (matandang cu, na irate-irate pa)
  Agent: Oh ma'am i'm really sorry about that. But i'll be more than glad to help you ok?
  
  nag t/s... reset dito, reset doon... but to no avail.
  
  Agent: I'm really very sorry that our troubleshooting over the phone didn't work...
  Cx: Wait, wait... I think I know where the problem is
  Agent: Really? That's nice. Is it now working?
  Cx: No, I just realized that when I press a button in this handset, my tv reacts.
  
  (Gahd. REMOTE CONTROL yung hawak ng matanda!!! ROFL!)

• tokaides on September 18, 2009 07:44 AM

  heheh meron pala neto, share ko ung experience ko.
  
  ------------------------------------------------------------------
  
  me: thank you for calling *****, how can I help you today?
  cx: I have a problem with my internet, I cant connect
  me: I'm apologize for the inconvinience.................. spiel na basura
  me: Again your having problems with your internet right?
  cx: Yes
  me: Ok, Sige!
  
  sabay mute! hehhe, nagbrobrowse kase kami ng kateam ko nun tapos porno pa hahah.

• makubexXx on September 22, 2009 10:45 PM - User is Online

  I'm apologize for the inconvinience

• strykerbax on October 23, 2009 11:53 PM

  me: I'm apologize for the inconvinience..................

  
  
  Panalo! haha! ^__^

• citrus_19 on October 27, 2009 02:07 AM - User is Online

  up
  
  baka may bago kayo diyan. pampagising. hehe

• HyoiGattai on October 27, 2009 02:12 AM

  di ko lang sure kung na post na
  
  Cx: I'm gonna sue you, I'm gonna sue Micheal Dell, I'm gonna take this computer and shove it up your A$$
  
  Agent: Sir, is that a desktop or laptop computer?
  
  sobrang masunurin sa QA

• bokbok02 on October 27, 2009 05:09 PM

  share ko lang po
  
  dati sa Ingram Micro tech support (i.t. equipment account)
  
  cust: I need 10 hard d*cks
  tech: what?
  cust: Oh sorry, I mean 10 hard disks

• Thorsenine on November 04, 2009 04:51 AM

  Just wanna share mga sabaw moments namin.... we call this one...
  Team Dictionary
  at updated ito lagi... hehehe...
  
  ===================
  
  Listening Kills = is one of the most important skills you can have being a Call Center Agent.
  example:
  "Mali! Ano ka ba!?! Listening Kills!"
  
  Amayril = in tagalog "Totoo ba ako?"
  example:
  "Amayril, Do the words I speak before you make feel"
  
  Secant Floor = in tagalog "ikalawang palapag"
  example:
  "Dun sa Secant floor mag-withdraw, may ATM dun"
  
  Miniminize = opposite of "maximize"
  example:
  "Please miniminize that window"
  
  Boarding hours = a private house that provides accommodations and meals for paying guests
  example:
  "May mga boarding hours ba sa inyo?"
  
  Binch = a long seat for more than one person
  example:
  "Umupa ka malapit dun sa binch"
  
  Baby Fish = Baby face is a quality of human facial appearance. It is the retention of juvenile facial features through puberty and adulthood.
  example:
  "Pasensya na baby fish kasi ako"
  
  Trabol = a source of difficulty
  example:"
  "parang trabol shooting lang"
  
  Undology = salitang nabuo kapag pinilit ang mga letter sa Text Twist
  example:
  "Try mo unodology!"
  
  Darnaly = synonymous with "Undology"
  example:
  "Darnaly - ang kalaban si Valentinaly at kapatid ni Dingly"
  
  Hunted House = A haunted house is defined as a house that is believed to be a center for supernatural occurrences or paranormal phenomena
  example:
  "Madami palang Hunted House dito"
  
  Fried Chicken = new term to use in phonetics
  example:
  "Its 'C', 'C' for Fried Chicken"
  
  Powetcycle = synonymous to restart
  example:
  "You need to powetcycle your modem."
  
  Reinventeted = kapag pinilit pahabain ang salitang "reinvented"
  example:
  "Reinvented? mas mahaba? "Reinventeted"!"
  
  Assist = to determine the importance, size or value
  example:
  "Bakit kailangan ng assist? Para kay Ondoy? "
  
  Server = to examine as to condition, situation, or value / to query (someone) in order to collect data for the analysis of some aspect of a group or area
  example:
  "Tumawag sila, baka kasi may CCTS Server din sila"
  
  Etsosutira = kapag pinilit ipasok ang "a e i o u" sa isang word.
  example:
  "Etsosutira ang tawag sa taong mahilig mang-etsos."
  
  Takila = is an agave-based spirit made primarily in the area surrounding the city of Tequila, 65 kilometres (40 mi) northwest of Guadalajara, and in the highlands of the western Mexican state of Jalisco.
  example:
  "Malakas yung tama nung takila"
  
  2 Meters = dapat ganito lang katagal naka-hold ag customer
  example:
  "May I put you on hold for about 2 meters?"
  
  Open time = unlimited duration for overtime
  example:
  "TC, OT po ako Open Time!"
  
  Minggle = another way of saying "play with the settings"
  example:
  "If you want to minggle with the settings, just type in these numbers."
  
  Poke = another way of saying "press the button"
  Toothpick = a device used to hard reset the modem
  example:
  "Please poke the hole with a toothpick to hardreset the modem"
  
  Down Town = mga oras na "down" ang mga tools
  example:
  "May down town pala ang Avaya"
  
  Mag-package = ito ang ginagawa sa mga relief goods bago ipamigay sa mga nasalanta
  example:
  "Sana tumulog tayo mag-package"
  
  Found Sign = the symbol on the right-hand side of "0" on your Avaya
  example:
  "Pindotin mo yung found sign after nung number"
  
  Ruil = (with a distinct visayan accent), the team's TC
  example:
  "in behalf of TC Ruil."
  
  She = another way of asking a person's gender
  example:
  "Is she a girl or boy?"

• nvidiauser on November 08, 2009 04:36 AM

  ahhhhhhh

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