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**Unified Smart WiFi/Bro Thread (Feedback, Ideas, Comments, and Helping each other out)

  • ganda ng signal ng smartbro ko ngayon
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    -- edited by Arnold787 on Aug 28 2014, 12:53 PM
  • sa mga naglalaro ng diablo 3 using smartbro canopy, mataas ba ang ping sa inyo? ang taas kasi ng sakin nasa 450-700ms buset eh hehe
  • Magandang umaga
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  • Location: Sta Cruz, Manila area
    Plan: Postpaid Smart Bro wifi

    Normal bang behavior ng Smart bro na some days gumagana but some days hindi, in the same area? Pag tinotopak sya, I can't even load speedtest.net to check the speed. Browsing pa lang di natatapos magload mga websites. Madalas pa 'Connection has been reset' ang nangyayari. Totally unusable sya, even if I turn the pocket wifi on and off.

    Galing na ako sa Sun Broadband stick (super kupad, but usable) and Globe Tattoo (fast, pero with d/l size limit) and I must admit I only chose Smart Bro because of the gadget plan nila. Sa Sun, if I encounter slow speed, I just connect/disconnect until I get a decent (as in, pwedeng pagtiyagaan but still way below 2mbps) speed.

    Pero sa Smartbro, kahit anong gawin ko patay-sindi sa pocket wifi, wala pa rin. Pero there are some days na okay sya (faster than Sun, mga 1 mbps sa speedtest). Parating naka-full bar ang signal ng Smart, btw.

    Is this typical of Smart Bro?
  • Normal lang yan, ganyan din power plug it ko, minsan walang signal, kailangan pang reset router.
  • simula kahapon napapansin ko wala nako data connection kahit may signal (eastwood/cainta areas too). napansin ko kanina there seems to be no connection on H/H+ signal but has data on LTE. anyone seem to be having this issue?

    sometimes i put my phone on wcdma only for a stable connection. plus there's no signal here in my unit. I used my old usb stick on 3G at eto nakakaconnect naman sya pero yun phone still no data on 3G signals
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  • bkit puro speed ang pinopost d2?
  • @kingrick - buti ka pa nakakainternet... ako hindi makasagap ng LTE signal. May H/H+ pero walang data kahit google hindi nagloload.

    Since Friday pa nung nawalan ako ng data sa Smart Prepaid LTE. Nung kinabit ko Postpaid Freedom Plan sim ko on LTE, gumana naman internet. Nagtry na ko papalit ng Prepaid LTE sim kaso wala pa din.
  • mark_alice2127, saan po yung location nyo? LTE ba yung smart nyo?

    For those who are wondering, my location is in Sta. Cruz, Manila. More specifically near the LRT Recto station. I'm on the third floor, and cellular signals are very strong here. Always full bar ang Sun, Globe and Smart.

    My 3G pocket wifi Smart ALWAYS show FULL SIGNAL (5 bars) and connects immediately with no problem, and always 3G (not 2G). BUT, I can only use it maybe, 1 out of 10 days. Even if i'm just browsing, it is always stuck up. Websites do not finish loading.

    But this is our office, so I haven't been able to try using it after office hours or on weekends. Maybe it will actually work after office hours, lol.

    I have used it occasionally in other locations, and it does apparently work. So my pocket wifi unit isn't broken. It's not fast though. The best speed I've gotten is 1 mbps.

    I have tried a Sun broadband stick and a Globe tattoo stick here in Sta. Cruz.
    Sun broadband stick is very slow (as in dial-up slow or occasionally, a bit faster than that), but it actually WORKS. As in, all websites load properly, finish loading and you can actually use it interactively. The only requirement is patience. Tons of it. If it doesn't work, all I have to do is disconnect/connect, and it will eventually work, after a few tries. Maybe it connects to a different server each time?

    Globe broadband, ever since they imposed that 1gb/day 3gb/month rule on postpaid, is actually very fast. When I say 'very fast' that is relative...in comparison to the other two. The speed I get (per speedtest.net) fluctuates between 1 to 2 mbps.
  • ^

    Angeles City.
  • spycemoon, I've been having the same problem with my lte pocket wifi these last three days. My area is in Manuguit (near lrt abad santos which is lte covered area) . At first I thought my device was defective but when I used it in my office(Makati area) it was working just fine. At home, the device shows 4G and 5 full bars for the signal but when I open a browser it takes too long to load or worse it shows "unable to connect to the internet" . I did the basic troubleshooting for my laptop and device but yeilded the same results.

    I've never had this problem with Smart Bro even when I was still using my plug-it device.


    I already called up Smart Bro's hotline and the rep I talked to was not able to figure out what's wrong. I even asked if there's data cap already for prepaid lte wala naman daw. There was also no reported issue in my area in relation to connection.

    Do you already have a fix? Any advice? Thanks!
  • 2 weeks no Internet kami last July with our SmartBro (HomeBro) Canopy after typhoon Glenda. nagsubmit ako ng letter for rebate to PLDT last July. wala rebate sa PLDT Home Bro namin for Aug billing and now Sept billing. we called PLDT at sabi ay hindi raw nila fault yun, Act of Nature daw kasi. tama ba sila? does anyone have same case as us?

    -- edited by dm1179 on Sep 14 2014, 11:59 AM
  • i got a rebate from home bro... you have to compain asap, then have them document your downtime...

    Talk firmly, don't take no for an answer...
  • @teodz1984: saan ang location mo bro?
  • anyone experiencing the same, smartbro canopy every morning speed ko is speed na under FUP, pero afternoon till midnight oks naman sya 1.5 mbps average...
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    -- edited by adxngl on Sep 15 2014, 10:25 AM
  • itsawesomeki, near Dorotheo Jose station ka? I havent been able to use my Smart bro pocket wifi in my office consistently ever since I got it (start of Sept) and I kinda chucked it up to congestion. So its supposed to work pala, LOL. I'll try it again this coming week.

    Cguro naman LTE and 3G use the same towers. So that means if it works for you, dapat working din sa akin. And our area is not as unusable as I originally thought. Please keep us posted din kung okay na sa yo. Baka need ko na sugurin yung Smartbro business center.

    What time do you use your Smartbro at home? Kasi gamit ko lang during office hours. Baka ang Smartbro is pang-after office hours use lang, heheh.

    -- edited by spycemoon on Sep 15 2014, 11:04 AM
  • Laguna
  • Pano ba ang FUP ng smart mobile internet? Hndi ko kase magets yung 1.5GB per month e. So kapag lumagpas ka na ng 1.5GB ng isang araw. Limit na ng buong month internet speed mo?
  • @adxngl: Hindi ata properly aimed yung canopy mo...

    I have been having trouble in the last months with the canopy going random dc from time to time. Nawawala ang DNS and IP. and lately, it's has been frequent.

    -- edited by rion on Sep 16 2014, 05:25 PM
  • Pano ba ang FUP ng smart mobile internet? Hndi ko kase magets yung 1.5GB per month e. So kapag lumagpas ka na ng 1.5GB ng isang araw. Limit na ng buong month internet speed mo?
  • ^yes, correct.

    This Fair Use Policy allocates 1.5Gb per month of mobile browsing usage for you to enjoy Smart's superior 3G/HSPA network. Subscribers who exceed the fair use allocation may experience reduction in speed for the duration of the billing cycle of their subscription.
  • @dm1179
    Ahh. so hndi siya katulad sa globe na 1GB/Day? kapag nag limit na, the next day okay na ulit connection mo. sa smart pla 1.5GB Per month ang basehan.

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