Forum Topic

SMART LTE no data if connected to 3G (H+ signal) pls help

  • Hi! I am a SMART LTE prepaid subscriber. I have a decent 4G connection in our area, but if my phone connects to a 3G network (maybe when 4G signal is unstable) l get an H+ but I receive no data at all. Seems like I only have internet if I\'m connected to 4G. Right now I switched to LTE only mobile network, but how about if there\'s no 4G signal in the area? I need that 3G. Is this a problem with Smart or it\'s our area or something. I have no clue.
  • Call Smart and open a ticket
  • Hi im using samsung s5 prime for my smart postpaid lte but i cant get any 4g lagi lng 3g what should i do thanks
  • maybe you can check the availability of the service in your location first or try to use different phone that has 4g capability to isolate the issue first.
  • so im not the only person experiencing this.

    im using Smart LTE also , pero as of the moment nag exceed na ako sa cap , dapat bagsak sa 3G connection yung akin, pero paputol putol yung connection. hindi 80% reliability yung connection

    mabilis naman 4G ko