Just wanted to share my superb experience from Reddot Phillippines :)
April 25 - the 12-40mm lens is not focusing and I saw that the locking mechanism is already loose ..bottom line the lens is broken. The lens was bought in Singapore when I was still working there and is no longer under warranty.
April 29 - Called reddot and was able to talk to somebody and asked for a technician. They asked me if I was willing to wait as the technician was downstairs. I said yes and after around 3 minutes, I was already explaining the issue to the technician. He then transferred me to Jennifer. We talked and I explained to her that I am from Cavite and cannot go on leave (Reddot office sked is mon-fri only). Jennifer then gave me an option to deposit 50% cost of repair to their BDO account. She also explained that the broken part is not off the shelf and she needs to order it from Japan which will take ~90 days total for me get my lens back. I agreed since I still have my kit lens anyway. They were kind enough also to cater my request that I will just send the lens via courier.
June 29 (or is it July 01) - I got an update that the part has arrived and the technician will be installing it already. A 24 hour test is then needed. I was so happy since we will have a team building on July 09 and 10 and being able to use my fast lens is great :)
July 03 - Another email came saying that the unit is ready. I was asked if I wanted it to be shipped or picked up. Again, filing a vacation leave for the lens is not a good idea as I am reserving my leaves for the holiday season. I was asked to deposit the pending payment + a small amount for shipping.
July 07 - Around 5PM, I received a call from an unregistered number and it was the delivery guys from Speedex asking me for directions as they are already inside the village.
And this greeted me tonight :) Newly repaired lens and please note that they also sent back the defective parts!
Kudos to Reddot Phils and to Jennifer for assisting me in fixing the lens and saving me 2 days of leave! Thanks to Speedex people as well. In spite of the heavy rain, the still deliver the item !